What is the process for new clients?

Once you enquire or request an appointment, you will be sent an intake form to gather important background information, therapy goals, and any preferences that support your comfort and safety. Your information is then reviewed to ensure the service is appropriate for your needs. If aligned with my scope, you will be offered an appointment. If not, I will provide referral options to more suitable supports. All consent forms must be completed prior to your first session.

What can I expect in my first appointment?

Your first 50-minute session focuses on understanding your concerns, history, and goals for therapy. We work together to explore what brings you in, what matters to you, and how therapy can best support you. You are welcome to ask questions at any time.

Do I need a referral?

No, you do not need a referral to see a psychologist privately.
However, to access Medicare rebates, you will need either:
• A Mental Health Treatment Plan (MHTP) – up to 10 rebates per calendar year
• An Eating Disorder Management Plan (EDMP) – up to 40 psychology rebates per year

How do Medicare rebates work?

With a valid MHTP, you may receive rebates for up to 10 psychology sessions per calendar year.
With a valid EDMP, you may receive rebates for up to 40 psychology sessions per year.
Rebates are processed immediately after your session.

Do you accept private health insurance?

Yes. Many private health insurers offer rebates for psychology services.
Please check with your insurer to confirm your eligibility.
Invoices can be submitted directly to your fund.

What concerns do you work with?

I support clients with a range of concerns:
• Attachment and relationships
• Anxiety and stress
• Eating disorders and disordered eating
• Body image concerns
• Emotion regulation
• Self-esteem
• Trauma
• Mood concerns
• Burnout
• Life transitions
• Interpersonal patterns

Do you offer telehealth?

Yes. Sessions are available in person or via secure video (Google Meet).
Telehealth is evidence-based and suitable for many clients seeking flexibility or remote support.

Are telehealth sessions recorded?

No. Sessions are not recorded unless you provide explicit written consent for supervision or professional development. You may decline without any impact on your care.

What are your fees?

• Initial appointment (50 min): $225
• Standard appointment (50 min): $225
• Assessment appointment (60 min): $250
• Report writing & scoring: $230 per hour

The current medicare rebate is $145.25 per 50-minute session. With a valid mental health care plan or eating disorder management plan, the out-of-pocket fee is $79.75

Fees are reviewed every June and December.

How do I pay for my sessions?

Payment options include:
• Secure Tyro Health payment link (you will receive a SMS link to your mobile phone and can pay via credit card or apple pay/google pay)
• Assisted card payment with your consent
Payment is processed on the day of your appointment.

What is your cancellation policy?

48 hours’ notice is required to cancel or reschedule an appointment.
Late cancellations or non-attendance may incur a half or full fee unless the appointment can be filled by another client.

Do you work with children or adolescents?

Services are currently offered to adults aged 18+.

How long will I need therapy?

Therapy duration varies depending on your goals, preferences, and life circumstances.
Some clients attend short-term, while others prefer longer-term work.
We review progress regularly to ensure therapy continues to meet your needs.

Can I contact you between sessions?

Email and SMS may be used for administrative purposes only (appointments, forms, documents).
Clinical discussions occur during scheduled sessions to protect your wellbeing and privacy.

Do you offer crisis support?

I do not provide crisis or emergency services.
For immediate support, please contact:
• 000 (Emergency Services)
• Lifeline – 13 11 14
• Suicide Call Back Service – 1300 659 467
• Your local Public Mental Health Service

How do you protect my privacy?

Your information is managed according to:
• Australian Privacy Principles
• Psychology Board of Australia Code of Conduct (2024)
• Privacy Act (1988)
Records are stored securely in encrypted systems. You can read the full Privacy Policy on this website.

Do you use AI-assisted tools?

Yes. NovoNote AI Scribe may be used to assist with accurate clinical note-taking.
It does not store audio or identifiable information. All notes are reviewed manually before submission to your file.
You may opt out at any time.

How do I book an appointment?

You can book by emailing hello@brittneebyronpsychology.com, using the online booking link (if available), or requesting a GP referral.
A waitlist may be offered if appointments are full.